FAQ

Are you a factory or a trading company?

We are a 100% factory. We guarantee the professionalism of our sales team and the price advantage of no middleman margins.

Do you offer customized refractory material solutions?

Yes. We can provide refractories in custom sizes, shapes and compositions according to your technical drawings or project requirements.

What types of refractory materials are JinXin HengTuo’s competitive products?

We manufacture a full range of shaped and unshaped refractory functional products. Our complete series of refractories for heating furnaces is globally leading, with a market share of 75% in China. Meanwhile, our alumina-silica monolithic refractories—such as castables, gunning mixes, plastics and more—offer strong R&D and cost advantages.

Can you supply total refractory contracting solutions for high-temperature applications?

Yes. We don’t just provide individual products—we also deliver total contracting services covering design, manufacturing, installation, construction, maintenance and technical support. From solution design to on-site construction, from routine operation to fault warning, we provide full lifecycle system solutions.

Where is JinXin HengTuo’s factory located?

Our factory is located in Bo’ai County, Jiaozuo City, Henan Province, China. The Jiaozuo area is rich in high-quality bauxite resources and is one of China’s major refractory material production bases.

How long does it take to produce custom refractory products?

Production time depends on product type, order quantity and complexity. Urgent orders can be expedited upon negotiation.

Do you provide technical support for product selection and installation?

Yes. Our technical team provides full-process support—from material selection and construction design to on-site installation guidance.

What are the payment and shipping terms for international orders?

We support T/T, L/C and other payment methods, as well as EXW, FOB, CIF, DAP and other shipping terms, which can be flexibly negotiated based on customer preferences and destination.

How does JinXin HengTuo ensure consistent product quality?

We implement strict quality control throughout the entire process—from incoming raw materials to finished product dispatch. The company has passed ISO9001, ISO14001 and OHSAS18001 certifications. Our products have been repeatedly tested by multiple authoritative testing centers with national refractory testing qualifications, including Beijing Central Research Institute of Building and Construction, Luoyang Institute of Refractories Research, and Anshan Coking and Refractory Research Institute, with a 100% qualification rate.

Get in Touch with Us

If you are interested in our products, please feel free to contact us, and you are welcome to visit the factory for more product details